Managing relationships with customers is considered as one of the important areas that directly affect your company’s success. Since the functions that are done by a CRM is pretty complex, choosing the right CRM for your enterprise can be a complex task. To make your search easy, we have drilled down some of the top 5 CRM software that is highly popular among businesses globally. Along with that, we will also list down its pros and cons so that you will get a clear understanding of what you should choose for your business.
Salesforce:
World’s #1 CRMIntegrated platform, AI, app development, best in class apps
Single Source of TruthConnect sales, service, marketing, commerce, and IT, personalise experiences
Fast Time to ValueEase of design and implementation at speed with high ROI
Scalable and FlexibleSolutions for any size company or industry
Trailblazer Success and Community99% of customers say they met or exceeded ROI expectations.
Get consistent ground-breaking innovation.
Lead the pack with developments years ahead of other companies. Be among the first to use new technologies, thanks to three free upgrades a year and advanced services to help you find the best path for your business. Some achievements include:
Artificial intelligence: The first AI built right into your CRM.
Mobile-first CRM: Run your whole business from your phone.
Analytics: Give every employee data-driven insights.
Top performance: We’ve been ranked #1 by IDC four years running.
2. NetSuites CRM+
NetSuite’s Customer Relationship Management (CRM) software is the only cloud solution that delivers a real-time, 360-degree view of your customers. NetSuite CRM provides a seamless flow of information across the entire customer lifecycle—from lead all the way through opportunity, sales order, fulfillment, renewal, upsell, cross-sell and support.
In addition to offering traditional CRM capabilities such as SFA, customer service management and marketing automation, NetSuite CRM delivers quotes, order management, commissions, sales forecasting and integrated ecommerce capabilities.
Benefits
- Streamlines lead-to-cash processes.
- Elevates productivity across the organization with a 360-degree view of customers.
- Improves sales performance through forecasting, upsell and commission management and more.
- Helps you manage global sales and services organizations.
3. Zoho CRM
Build everlasting customer relationships with the world’s favorite CRM
Zoho CRM empowers a global network of over 150,000 businesses in 180 countries to convert more leads, engage with customers, and grow their revenue. Transform your business with the world’s favorite customer relationship management software.
Save more time with automation
- Automate every aspect of your business and cut out time-intensive, repetitive tasks
- Streamline your lead nurturing process and make the most of every incoming lead
- Trigger instant actions, stay on top of activities, and follow up better with workflows
Get real-time reports and insights
- Make smarter business decisions with powerful, real-time analytics
- Measure and manage your organization’s territory-wide sales performance
- Track key performance indicators, including current trends and future predictions
Hubspot CRM
Manage Your Pipeline with Total Visibility
Get an up-to-the-minute view of your entire sales funnel on a clean, visual dashboard. You can sort deals won and lost, appointments scheduled, contracts sent over, and track performance against quotas you set in one simple view. Sort deals by name, owner, amount, or stage with custom filters for actionable intel in a fraction of the time.
Log Sales Activity Automatically
HubSpot’s free CRM tools track customer interactions automatically – whether they’re in an email, across social media, or on a call. Sync with Gmail or Outlook using HubSpot Sales, and capture every call, email, or meeting as it happens.
See Everything About a Lead in One Place
Go way beyond names and job titles. Every interaction with a lead is stored in a tidy timeline, including calls, emails, meetings, and notes. You’ll never need to dig through a messy inbox or spreadsheet to figure out where a relationship left off.
Get Started for Free
No more expensive, difficult, and clunky CRM’s that never get used. Act now to get started completely free of charge with the most lightweight and powerful CRM that you’ve ever seen. There’s no contract, credit card, or training required. Just sign up and go.
5. Microsoft Dynamics CRM
Why use Dynamics 365 for CRM?
With Dynamics 365, you get CRM software that works as a customizable, flexible solution designed to suit your business requirements. Choose a stand-alone application to meet the needs of a specific line of business, or use multiple CRM tools that work together as a powerful integrated solution.)
Marketing: Improve your customers’ journey
Generate multichannel marketing campaigns, nurture sales-ready leads, and align your sales and marketing teams with planning and tracking tools that integrate with your existing apps and services.
Foster leads
- Run multichannel campaigns featuring email marketing, web content, and events.
- Target matched audiences based on LinkedIn interactions using Dynamics 365 Connector for LinkedIn Lead Gen Forms.
- Personalize the buyer experience by customizing customer journeys based on user engagement.
Make better decisions
- Gain insights into your brand reputation and market through real-time data analysis.
- Prioritize leads using multiple lead scoring models.
- Build custom dashboards to analyze the data that matters most to your business.
Adapt quickly
- Automate processes for better service engagement experiences.
- Use artificial intelligence (AI) to guide your business decisions and drive innovation.
- Rely on the Microsoft cloud platform to reduce operating costs and simplify deployment across your infrastructure.
Customer Service: Effortless service through any channel
Deliver guided, intelligent service and support on any channel with a unique ability to work with your existing systems. Empower customers and agents with the tools they need to ensure quick and accurate resolution, every time.
Improve engagement
- Let customers connect quickly and easily through multi-channel service options.
- Use the AI of service bots to increase service availability and free your agents for more high-value interactions.
- Resolve issues quickly using data analysis and predictive care.
Personalize your service
- Deliver value with every interaction with a complete customer view.
- Guide agents’ actions toward optimal outcomes using intelligent automation.
- Create upsell or cross-sell opportunities using contextual customer data.
Streamline your customer service
- Improve service based on survey feedback, discussion forums, and social listening.
- Onboard new agents quickly with in-app learning options.
- Optimize your service staff by allocating resources based on service trends that you can monitor in real time.
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