Outsourcing Can Take Your Business to The Next Level

At present, businesses of all types and sizes utilize technology to perform their daily operations more efficiently. Companies know that these devices require maintenance and monitoring, so they turn to information technology professionals for help. Depending on the company’s preference, managed IT services could be in-house or outsourced.

Although investing in an in-house IT support department is not a terrible idea, it is undeniably costly. Because of that reason, many businesses prefer to outsource the IT services they need. Outsourcing to IT companies could actually aid your business to grow.

Here are four ways outsourcing can take your business to the next level.

Focus on The Core Aspects of Your Business

As your business grows, it becomes more challenging to focus on the critical aspects of your operations, and some tasks will require a different skill set.

Outsourcing such tasks to external professionals that can drive the results you expect is the best way to free up time for your employees to focus on the core missions of your company, e.g., vision, values, future strategies… etc. In a Deloitte global survey, respondents were asked, “How does your organization perceive the benefits of outsourcing?” and 65% said outsourcing helped them focus on their core functions. Every second you spend on the core missions of your business plays to your company’s advantage.

Reduce and Control Your Operating Costs

The Harvard Business Review states that outsourcing can save a company 20-25% of its budget, making cost reduction the main reason why 59% of companies worldwide resort to BPO. It’s usually cost-efficient to outsource business processes than to hire in-house permanent employees. You save money on recruitment, office space, wrong hires, employee retention, and equipment. At the same time, your service provider takes care of employee training, medical care, and other benefits you’re required to provide full-time staff.

Many companies –including 92% of the G2000– outsource their IT and software efforts to gain tight control over their cash flow, as BPO can help you plan your costs in advance.

For example, you save on all the infrastructure costs needed to build a good support team. Also, license and additional one-use charges will occur. There’s no point in paying for costly software and SaaS licenses that you plan on using only once when your BPO partner possesses the required knowledge, tools, and other tech treasures.

Provide Your Customers with The High-quality Service They Expect

96% of consumers say customer service plays a crucial role in their brand choice and loyalty; however, customer service BPO can be both time and money-consuming and distracting for your resources if handled internally.

Customer service BPO allows you to delegate customer service and support to trained customer-obsessed gurus with the required experience to represent your company with the highest standards possible. 54% of all companies use highly-skilled third-party support teams to connect with customers.

We also learned that our flexible BPO models helped our partners attract new customers while maintaining their existing ones and maximizing their lifetime value.

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Contact us:

eSource Software, 17 01, Kapitan Square, Buckingham Street, 10200 George Town, Penang, Malaysia.

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(006) 012-4377440

Email

esourcetechnology@gmail.com

Website www.esource-malaysia.com

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