In computer science, artificial intelligence (AI), sometimes called machine intelligence, is intelligence demonstrated by machines, in contrast to the natural intelligence displayed by humans and animals. Leading AI textbooks define the field as the study of “intelligent agents“: any device that perceives its environment and takes actions that maximize its chance of successfully achieving its goals. Colloquially, the term “artificial intelligence” is often used to describe machines (or computers) that mimic “cognitive” functions that humans associate with the human mind, such as “learning” and “problem solving”
AI can deliver results to your business today, including improving customer experiences, augmenting your workforce and automating repetitive processes. But industry hype will have you believe that AI can solve nearly all your business problems. The truth is, most of the immediate benefits from AI will be task-focused and lack the contextual awareness and flexible learning that humans have.
Which is why we focus on human-centered AI to help you achieve more. You can gain a better understanding and interpretation of the data, apply to reason and engage in a more natural way. The importance of the human element is not lost on businesses. Our recent research found that 85% of senior-level business and IT decision-makers agreed that in the future, companies must be able to manage both humans and machines in order to successfully deploy AI.
BY 2021, Artificial Intelligence (AI) will allow the rate of innovation to almost doubled (x1.8) and increase employee productivity improvements by 60% in Malaysia, according to the country’s business leaders.
The study from Microsoft and IDC Asia/Pacific, Future Ready Business: Assessing Asia Pacific’s Growth Potential Through AI surveyed 100 business leaders and 100 workers in Malaysia.
“Today, every company is a software company, and increasingly, every interaction is digital. To be successful in this new world, organizations need to be a fast adopter of best-in-class technology; and secondly, they need to build their own unique digital capabilities,” said K Raman, managing director, Microsoft Malaysia.
“AI is the defining technology of our time that significantly accelerates business transformation, enables innovation, boosts employee productivity, and ensures further growth. Economies and businesses that have yet to embark on their AI journey run a real risk of missing out on the competitive benefits that are enjoyed by leaders.”
AI is the defining technology of our time that significantly accelerates business transformation, enables innovation, boosts employee productivity, and ensures further growth. Economies and businesses that have yet to embark on their AI journey run a real risk of missing out on the competitive benefits that are enjoyed by leaders.”
For the organizations that have implemented AI initiatives, the top five business drivers to adopt the technology were (in priority order): Better customer engagements and higher competitiveness (both tied as the number one driver with 31% respondents respectively); accelerated innovation and improved efficiency (12%); as well as more productive employees (8%).
Jun-Fwu Chin, research director for IDC Asia Pacific Datacentre Group said: “Last year, organizations that have adopted AI saw tangible improvements in those areas in the range of 17% to 34%. They forecast further improvements of at least 1.6 times in the three-year horizon, with the biggest jump expected in accelerated innovation, higher competitiveness, and better customer engagements.”
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